Problem: Bathroom lighting is often positioned behind guests (ceiling-mounted between the person and mirror) instead of in front of the mirror. This creates shadows on the face, making it nearly impossible to apply makeup properly, insert contact lenses safely, or perform detailed grooming tasks.
Impact: Guests struggle with basic personal care routines—particularly women applying makeup and anyone wearing contact lenses. They contort themselves trying to find better angles, feel frustrated, and may even injure themselves (poking an eye while inserting lenses in poor lighting). This daily irritation accumulates throughout their stay but rarely appears in reviews because guests blame themselves, not your property.
Solution:
During construction or renovation, position mirror lighting in front of the guest's face—mounted on or beside the mirror—not on the ceiling behind them. The light source should illuminate the face directly, eliminating shadows and providing clear visibility for detailed tasks.
Result: Guests can perform their morning routines comfortably and safely. What seems like a small detail becomes a daily moment of appreciation: "Finally, a hotel that understands lighting!" This is exactly the type of thoughtful design that creates brand ambassadors.