Speaking
Learn why guests who rate you 9/10 never recommend you actively. The stacked friction points between 'good review' and 'I'm telling everyone about this place.'
- Keynote speeches for events in Dutch, English, German or French
- Tailor made on the core focus of the event
- Worldwide available or webcast
Why making Brand Ambassadors is the best marketing tool
Training
Inspire your staff with proven strategies to transform satisfied guests into brand ambassadors through engaging presentations and practical workshops.
- On-site training workshops in Dutch, English, German or French
- Leadership presentations for management in Dutch, English, German or French
- Tailor made for your business after an audit
- Worldwide available
Your team gains practical strategies to create brand ambassadors
Guest Experience Audits
Uncover the hidden friction points preventing guests from becoming promoters through comprehensive journey mapping and mystery assessments.
- Comprehensive guest journey audits
- Customer experience audits
- Mystery guest assessments
- Data analysis (NPS, satisfaction scores, drop-off points)
Identify the invisible friction points costing you repeat business
Strategic Consulting
Receive ongoing support, custom recommendations, and actionable roadmaps to systematically improve your guest experience and create measurable results.
- Strategic consultancy for renovations, new hospitality projects, new business ideas
- Custom implementation roadmaps for turning around hardware and software in hospitality
- Priority support & actionable recommendations
Turn insights into measurable improvements and active promoters