Problem: Air conditioning vents positioned above beds or desks blow cold air directly onto guests' heads, causing discomfort, headaches, and increased risk of illness.
Impact: Guests wake up with stiff necks or develop colds during their stay—experiences they associate with your property even though they rarely articulate this in reviews.
Solution:
Problem: Bathroom lighting is often positioned behind guests (ceiling-mounted between the person and mirror) instead of in front of the mirror. This creates shadows on the face, making it nearly impossible to apply makeup properly, insert contact lenses safely, or perform detailed grooming tasks.
Impact: Guests struggle with basic personal care routines—particularly women applying makeup and anyone wearing contact lenses. They contort themselves trying to find better angles, feel frustrated, and may even injure themselves (poking an eye while inserting lenses in poor lighting). This daily irritation accumulates throughout their stay but rarely appears in reviews because guests blame themselves, not your property.
Solution: