Over 30 years of experience in hospitality and travel.

How To Turn Your Guests Into Raving Fans

Guests who rate you 9/10 never recommend you. Why?

The hidden friction points
are standing between a 'good review' and

'I'm telling everyone about this place.'

Are your guests happy—or are they delighted?

That difference is your competitive advantage.

I am Miguel

Hospitality Experience Architect

I've spent over two decades researching over one question: "What makes travellers truly happy?"

And I know how to implement this in your hospitality business!

Let's start today to turn your satisfied guests into brand ambassadors!

About me

Coming soon

In Fall 2026, I present my new book "My Happy Guests - The Friction Elimination Toolbox for Hotels and Resorts. Stay tuned for updates.

Pre-Register today and get the book right away after publication.

Speaking & Training

  • Keynote speeches for events
  • On-site training workshops
  • Leadership presentations for management

Your team gains practical strategies to create brand ambassadors

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Experience Audits

  • Comprehensive guest journey audits
  • Mystery guest assessments
  • Data analysis (NPS, satisfaction scores, drop-off points)

Identify the invisible friction points costing you repeat business

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Strategic Consulting

  • Strategic consultancy
  • Custom implementation roadmaps
  • Priority support & actionable recommendations

Turn insights into measurable improvements and active promoters

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