Always check if the airconditioning is not blowing onto the head of customers in the bed.
Many customers get a cold from this flow of cold air. Make sure during construction or renovation that the air flows into the room onto feet but never onto the head.
Mark the warm an cold water tabs clearly at the sink and in the shower.
When customers are looking to set the right temperature for the shower or for the washbasin they use a lot more water if they don't know what is the cold- and what is the warm water tab. By marking this clearly with red and blue, you help the customer to find the right temperature quickly, you prevent them from burning themselves and you save water
Check-in is one of the most important moment moments in a customer journey.This is where you make your first impression.
Make sure all information is given during check-in by explaining, and confirmed in a written form. Most customers are overwhelmed with information during check-in. It is good policy to have all important information like times for breakfast, pool times, etc... on the roomkey wrapper or on the welcome paper.
Be ahead of complaints. Make a schedule for regular checks of the rooms (bi-weekly/monthly). Check if curtains close well, if toilets don't have water running, if all lamps and tech stuff (like TV,...) works as expected.
By checking the rooms you can lower the complaints and get a better grip on the maintenance. It's better to have a constant, plannable repair flow, than to have an emergency fix in the middle of the night, causing extra costs and annoying your customers.
Make sure that light in front of the main mirror in bathroom or room is placed close to the mirror and not between the head of the customer and the mirror.
Light for a mirror should always be in front of the face, so the face s clearly visble. Placing light behind the head makes it impossible to put make-up onto the face in a proper way.