• A passion for travel
• A passion for practical solutions
• A passion for your business and your customer

 I am Miguel, working since 1992 in this crazy world of travel, tour operating and hospitality.

Very soon I realized that this business of travel & hospitality, is not like any other business. It needs an extreme customer focus and a continuous re-thinking of what you are doing.

 

I have a Master degree in communication science, and I always had a passion for tourism. My first job was receptionist in a luxury hotel in Belgium. In 1993, I switched to Neckermann as represenative in Greece and in Spain. Later in 1996, I moved to Germany to be a product manager for Bucher Reisen. In 2005, I came back home, to join the E-commerce team at Thomas Cook Belgium.

I have collected more than 23 years experience in travel and tourism, have slept in hundreds of hotels & resorts. I have travelled al lot in my life and i've been many times around the world. I am a passionate presenter and speaker and speak Dutch, French, English, German fluently. I also have notions of Spanish, Greek and Thai.

Somewhere in 1998, I started to write down things that struck me during hotel visits or during my frequent stays in hotels around the world.

• What made me happy?
• What made me unhappy?
• What were customers talking about at breakfast or at check-out?
• How do customers feel when they are booking this online

After almost 20 years of collecting ideas, it is time to use my knowledge and experience and organize it in a concept: My Happy Customer.

There is no magic formula to make customers happy. You know your customer. I have hundreds of ideas to make them more happy. Together we can achieve happier customers by joining our knowledge and keeping the improvements going. There is always another step-up to take.

As we all know, happy customers spend more, come back and generate more business by talking about their experience.

Let's start making your customers happier TODAY. Contact me now for an appointment!