Turn Your Guests Into Raving Fans
30+ Years of Travel Industry Expertise at Your Service
Are your customers happy—or are they delighted? There's a difference, and that difference is your competitive advantage.
Why My Happy Customer?
From luxury hotel receptions in Belgium to product management at major tour operators like Bucher Reisen and Thomas Cook, I've experienced every angle of this industry. During Covid-19, I launched and managed my own take-away restaurant—spending 5.5 years on the front lines of customer service, handling every imaginable hospitality challenge in real-time.
This hands-on experience as owner and general manager gave me something invaluable: daily, direct customer interaction across all service touchpoints. I've conducted hundreds of hotel visits, slept in countless properties worldwide, operated my own hospitality business, and most importantly—I've listened.
Since 1998, I've documented what makes guests smile at breakfast and what frustrates them at checkout. What creates five-star reviews and what drives customers to competitors. I've collected these insights across continents, in multiple languages, and distilled them into actionable strategies.
The Business Case for Happiness
The data is clear:
- Happy customers spend more per visit
- They return more frequently
- They become your most effective marketing channel through word-of-mouth
But achieving consistent customer happiness isn't guesswork—it requires the right insights, practical solutions, and continuous optimization.
What I Bring to Your Business
✓ Deep Industry Knowledge: Master's in Communication Science, fluent in 4 languages (Dutch, French, English, German), with working knowledge of Spanish, Greek and Thai
✓ Real-World Experience: From Neckermann representative in Greece and Spain to E-commerce project management at Thomas Cook Belgium—plus 5.5 years as restaurant owner, handling front-line customer service daily
✓ Operator's Perspective: I've walked in your shoes—managing staff, controlling costs, dealing with difficult situations, and turning unhappy customers into loyal advocates
✓ Customer-Centric Approach: Hundreds of documented insights on what drives customer satisfaction in travel and hospitality
✓ Practical Solutions: No theoretical fluff—only proven strategies that work in the real world of tour operations, travel and hospitality
Let's Grow Your Business Together
You know your brand and your customers. I bring hundreds of proven ideas and fresh perspectives. Together, we'll create a customized strategy that delivers measurable results.
Every interaction is an opportunity. Every guest is potential repeat business and free marketing.
Ready to transform your customer experience?
📧 Contact me today for a complimentary consultation
Let's make your customers happier—and your business more profitable—starting now.